Section 1. Accessing the data entry page
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• When I go to the login page, I get a message saying "WARNING: YOU MUST ENABLE JAVASCRIPT TO USE THE DATA ENTRY PAGE. What does it mean and what should I do?
• When I go to the login page, I get a message saying "WARNING: YOU MUST ALLOW COOKIES TO USE THE DATA ENTRY PAGE. What does it mean and what should I do?
• What web browser should I use?
• Where can I get my atlasser number?
• I tried to login for the first time, and I am asked for a password. How do I know what it is?
• I have my atlasser number and I tried using my postal code as a password, but the login still fails.
• I forgot my password. How can I recover it?
• Can I store my login information so that I don't have to provide it each time I want to enter/review data?
• How can I be sure that cookies are enabled on my computer?
• I click on many links or buttons and nothing happens. What's going on?
• The page does not fit into my screen and I have to scroll from left to right to view the rest of the page. How can I change this?

Section 2. Personal information
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• How can I change my contact information or my password?
• I do not want to receive the newsletter by email. Why is it important to provide my email address anyway?
• How are you going to use my personal information?
• On the personal information review page, there are 3 drop down lists: status, assistants and squares. What are they?
• I have changed my list of squares or assistants, but the new ones don't appear in the drop-down lists on the review page.

Section 3. Before you start entering data
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• I try clicking on one of the forms to enter data, but I am being told that I must select a square first. Why and how?
• Can I enter data for a square, even if I have not been assigned to it?
• I did some observations away from my region. How can I find out what square number these were in?
• I have defined my square, but it still doesn't show in the drop-down list on the first page.
• If I enter my data online, should I also send the paper forms to the Regional Coordinator?
• What else should I know about data entry?
• If I send my data using paper forms, will they also be available for reviewing online?
• When I try printing the page, I cannot see the right hand-side of it.

Section 4. Error messages
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• What are the different types of errors and what do they mean?
• "Your session has expired or has been closed. You need to log in again"
• "Sorry! You have exceeded the number of failed login attempts. You will be able to try again in 30 minutes."

  If you try to log in with an incorrect password on 3 consecutive occasions, the your login will temporarily be frozen (for a period of 30 minutes). After 30 minutes you should be able to try again. If you cannot remember your password, you can refer to this question.

• "The page requested does not exist"
• "Objects are not loaded in memory"
• "No user information was found"
• "You cannot edit this form because it is being "locked" by another user"
• "Sorry! Data Entry has been temporarily disabled by one of the administrators of this site."
• "The login has just been disabled by an administrator. Your current session will be terminated within 30 minutes."

Section 5. Entering data
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• I have entered data, but when I returned to the page, it was not there anymore. What happened?
• What is the Reset button and what does it do? I click on it and nothing seems to happen.
• I cannot find a species that I have observed on the list that is displayed. Where is it?
• I accidentally entered data under the wrong square number, but I cannot change the number on the form! Do I have to start all over again?
• When I use Internet Explorer, there is a long delay when I try to move among the fields within the form.
• I can now see online the data that I have submitted on paper, but there are some errors. How can I correct them?
• I have submitted data on paper forms, but I don't see it online. What happened?
• There are now several entries for the same person(s) in my list of assistants. How can I fix this?

Section 6. Breeding Evidence Form
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• What is the list of assistants and can I modify it or add a new person?
• I try to enter a visit number, but I get a message saying that it is not a valid number. What does that mean?
• I am upgrading the breeding status of a species that I have reported previously. Should I also change the visit number?
• On the species pages, I enter a visit number, but it is not saved when I save the data. Why is that?
• On the species page, why are some species displayed in a different color or with a symbol?
• What should I do if I have read through the instructions, and the FAQs and I still need help entering my data?

Section 7. Point Count Form
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• Why can I only select the months from May to July?
• Why do I get a warning when I try entering the time of the point count.
• I have moved the location of one of my designated point counts, but I cannot enter both the point number and the new coordinates. Why is that?
• In the "Coordinates" box, what does "GPS, Map and Web" mean?
• How can I find the coordinates of my point count?
• What does NAD83 and NAD27 mean?
• Where can I find the habitat codes?
• If I know my habitat codes, can I enter them directly on the point count form?
• Why are some species displayed with color comments?
• How can I enter a species that is not listed on the form?
• Can I use the list of additional species to enter all my records?

Section 8. Rare/Colonial Bird Form
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• I can see the Rare/Colonial Bird Form that I submitted on paper, with the site information, but the Site and Species Description sections are all blank.